Your Satisfaction
Is Our Priority
Need help? Our support team is available 24/7 to ensure you stay connected at all times.
24/7 Support
We're here anytime
you need us
Quick Response
Fast solutions to get
you back online
Expert Help
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ready to assist
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OnlineChat with our support team
How can we help you today?
Choose a category or browse our help topics
Internet Issues
Having trouble connecting or slow internet?
Billing & Payments
Questions about payments, invoices or plans?
Installation
New installation, relocation or setup support
My Account
Manage your account and subscription
General Enquiries
General questions or other support needs?
Troubleshooting Guides
- 1
Check the Power Light: It should be solid green or white.
- 2
Check the Internet/WAN Light: This indicates you have an active connection from NISI. It should be solid or blinking green/white.
- 3
Check the Wi-Fi (WLAN) Light: If it's off, your Wi-Fi network is disabled. Try pressing the WLAN button on the router.
- 4
If the LOS (Loss of Signal) light is blinking red, your internet cable might be damaged or unplugged. Please contact support immediately.
Still not working? If you've tried these steps and the issue persists, please contact our support team.
- 1
Restart your router: Unplug it from power for 30 seconds, then plug it back in.
- 2
Move closer to the router: Thick walls and large objects can block Wi-Fi signals.
- 3
Disconnect unused devices: Background updates on phones and TVs can consume your bandwidth.
- 4
Run a speed test using a wired (Ethernet) connection if possible, to rule out Wi-Fi interference.
Still not working? If you've tried these steps and the issue persists, please contact our support team.
- 1
Verify your subscription: Ensure your monthly NISI plan has not expired.
- 2
Restart both your device (phone/laptop) and the NISI router.
- 3
Check for a red light on the router (specifically the LOS or ALARM light). If red, there is a physical cable issue.
- 4
If all lights are green but still no internet, contact our WhatsApp support to refresh your connection.
Still not working? If you've tried these steps and the issue persists, please contact our support team.
Frequently Asked Questions
Once your payment is confirmed and your area is verified to be within our coverage radius, installation typically takes between 24 to 48 hours.
Yes! You can switch your plan at the end of your current billing cycle. Just reach out to our support team via WhatsApp or call us to process the change.
No, the initial setup cost includes a high-quality NISI-configured router to ensure you get the maximum speeds you paid for.
Our state-of-the-art network is designed to be highly resilient against weather conditions, ensuring you stay connected rain or shine.
Network Status
Our network is currently running smoothly.
Uptime
99.9%
This month
Planned Maintenance
We'll notify you of any updates.
Still need help? Contact us
Reach out to our support team through any of the channels below.
Call Us
08111114678
Email Us
support@nisitechnologies.com
Office
7 Kano River, Warri, Delta State, Nigeria
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